Introduction
At VoCap, we strive to provide a high-quality meeting transcription experience. This Refund Policy outlines the terms and conditions for refunds of payments made for our desktop application. By purchasing our software, you agree to the terms set forth in this policy.
Refund Eligibility
VoCap is offered as a one-time purchase. Refunds may be available under the following circumstances:
- 14-Day Refund Window: You may request a full refund within 14 days of purchase if the App does not function as described
- Billing Errors: If you were charged incorrectly due to a system error or payment processing mistake
- Unauthorized Charges: If charges were made without your authorization (subject to verification)
- Technical Incompatibility: If the App cannot run on your system despite meeting the listed system requirements, and we are unable to resolve the issue
Non-Refundable Situations
Refunds are generally not available for:
- Change of Mind: Deciding you no longer need the software after purchase
- Transcription Accuracy: Dissatisfaction with transcription accuracy, as results depend on audio quality, speaker clarity, and environmental factors
- Hardware Limitations: Performance issues caused by hardware that does not meet the recommended specifications for AI model inference
- Third-Party Issues: Problems caused by third-party services, internet connectivity, or your equipment
- Requests After 14 Days: Refund requests made more than 14 days after purchase
Refund Process
How to Request a Refund
To request a refund, please contact us with:
- Your account email address
- Transaction ID or payment reference
- Date of purchase
- Detailed reason for the refund request
- Any supporting documentation (screenshots, error messages, system info)
Processing Time
- We will acknowledge your request within 2 business days
- Refund decisions are made within 5-7 business days
- Approved refunds are processed back to your original payment method within 3-5 business days
Legal Requirements
In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws take precedence over this policy. We comply with all applicable consumer protection laws.
Dispute Resolution
If you disagree with our refund decision, you may request a review by providing additional information. We encourage you to contact us directly before initiating a chargeback with your payment provider, as chargebacks may result in account suspension.
Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
We are committed to providing fair and transparent refund services.